Find answers to the most common questions about our beauty services, appointments, policies, and your experience at Heather + Hue.
Brow lamination lasts 6 to 8 weeks. This duration aligns with the natural brow hair growth and shedding cycle, meaning the hairs gradually return to their natural state as new hairs grow in.
Hybrid tint lasts 2 to 3 weeks on the hair shafts. The deep color locks into the hair and fades gradually alongside the natural hair shedding cycle.
The skin stain lasts 5 to 10 days. It fades faster depending on your skin type, daily facial cleansing, and natural skin cell turnover.
Basic moisturizers and gentle cleansers generally have the lowest risk and typically do not thin or sensitize
AHAs such as glycolic and lactic acid, and BHAs such as salicylic acid, exfoliate the skin and may increase the risk of lifting if overused.
Yes. These products can increase skin sensitivity, especially at higher concentrations. Discontinue use 48–72 hours before waxing.
Retinol and retinoids can thin the top layer of the skin and increase the risk of lifting. Stop use 5–7 days before your waxing service.
Small bumps after waxing can be a normal histamine reaction, especially if you have sensitive skin. This can cause temporary inflammation and should usually settle within 48 hours. Skincare, makeup, and pregnancy can also increase the likelihood of post-waxing bumps.
Skin lifting is usually related to skincare products, sunbed use, or anything that has weakened or thinned the skin. Please let us know if you use medical-grade skincare, acids, retinol, or regularly use sunbeds so we can advise you appropriately.
Be mindful of anything that exfoliates or thins the skin, including retinol, Vitamin C, AHAs, BHAs, acids, anti-aging products, and medical-grade skincare. These products can increase skin sensitivity during waxing.
Stop using your skincare one week prior for anything abrasive.
If you forgot to stop using your skincare, let us know and we can use a barrier to help try to prevent grazing.
Keep the area dry for 48 hours and use Bepanthen if you have huge concerns. It is best to let the area dry out and flake off. You do not need to contact a doctor. You have not been burnt or scarred; it is simply the top layer of skin regenerating.
It’s beyond rare that this would occur, but talk to us and send us an image. If you experience any swelling, itching or extreme redness, immediately take an antihistamine. After 24–48 hours, if this has not calmed, please consult your GP. If you ever have a reaction, it’s most likely to be the PPD found in tint.
